Shipping Information

What is the Shipping cost?

Please check the shipping cost at checkout. The cost varies based on location and order value.

What countries can I ship my order to?

We can ship to any country in the world including United States, United Kingdom, Canada and European countries, although shipping carriers and delivery times may vary.

How long does shipping usually take? 

Standard Shipping typically takes 6 to 14 business days for delivery to the Europe, and other international destinations, while Speed Post (FedEx) offers faster delivery in 3 to 6 business days. However, mail delay does happen. Please contact us if you have not received your package within a reasonable time.

Is there tracking information available for my package?

Packages will be sent by registered air mail via Hong Kong Post or FedEx. An online tracking number will be provided. 

Do I need to pay customs and import taxes?

Customers are responsible for any customs duties, VAT, or import taxes that may apply. These fees vary by country and are not included in your purchase. Please check with your local customs office for details.

If a package is refused due to unpaid fees, shipping costs will not be refunded. Customs processing may also cause delays beyond our control.

What if the product is lost in the mail?

If the mail service loses your order, we will send you a new one for free or you can choose to receive a refund 60 days after the order is shipped.

Please note that no refund will be given if your order has not arrived in less than 45 days. This is because mail delay does happen, and customs can hold packages for up to 6 weeks. This does not happen often, but it can happen. Shipping cost is not refundable. 

If you still haven't receive your order after 60 days, please email info@seigaihaya.com with your order number, so we can work out a solution.